Refund & Cancellation Policy

Every room shows its cancellation terms before payment: whether it is refundable, the free cancellation deadline, and any charge after that. By paying, the guest accepts those terms. Non-refundable rates are usually cheaper and cannot be refunded once confirmed.

• Guests can cancel from their confirmation email or by contacting support at support@dimora.club with the booking reference.
• Cancellations inside the free window are refunded in full to the original payment method.
• Cancellations after the deadline are charged according to the hotel’s terms. Anything above that charge is refunded.
• Non-refundable bookings are not refunded, except where the hotel agrees or the law requires it.

Date or room changes depend on the hotel and availability. Where a change is possible, any price difference is charged or refunded. Where it is not, the booking may need to be cancelled and rebooked under the cancellation terms above.

If a guest does not arrive, the hotel’s no-show terms apply, which usually means the full stay is charged. Leaving early is not refunded unless the hotel agrees.

If a booking is not honoured because of an error by us or the hotel, for example an overbooking, we will offer a comparable alternative or a full refund, and we will cover reasonable extra costs we agree in advance.

• Refunds go back to the card or method used to pay.
• We issue refunds within 5 working days of approval. Banks and card issuers can take a further 5 to 10 working days to show the money.
• Refunds are made in the currency of the original payment. Exchange-rate differences and bank fees are not refunded.

• No margin is earned on a booking that is fully refunded.
• On partial refunds, the margin is recalculated on the amount the guest actually paid.
• If a margin has already been paid out and the booking is later refunded or charged back, the amount is deducted from the seller’s next payout.

For any cancellation, change or refund, email support@dimora.club with the booking reference. We reply within one working day.